Refund & Return Policy

Effective Date: [15-04-2025]

At AMS Organic, we’re committed to your satisfaction. If you’re not happy with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

We accept returns under the following conditions:

  • You must contact us within 3 days of receiving the product.

  • The product must be unused, unopened, and in its original packaging.

  • Returns are only accepted for damaged, expired, or incorrect items sent by us.

Unfortunately, we cannot accept returns for:

  • Opened or used skincare or wellness products (for hygiene and safety reasons)

  • Change-of-mind or personal dislike of scent/texture unless there’s a product fault

2. How to Request a Return

To start a return, simply:

  1. Contact us on WhatsApp: +92 321 4905841 or email at sales@amsorganic.pk

  2. Share your order number and a photo/video of the issue (if damaged or incorrect)

  3. Our team will respond within 24-48 hours with return instructions

3. Refund Process

  • If your return is approved, we will issue a refund via the original payment method (e.g., JazzCash, EasyPaisa, or bank transfer).

  • Refunds are processed within 5-7 business days after receiving the returned item.

  • Shipping charges (if any) are non-refundable unless the error was on our side.

4. Exchange Policy

  • If you received a wrong or damaged item, we will exchange it free of charge.

  • Exchanges are only available if stock is available. If not, a refund will be provided.

5. Delivery Refusal or Missed Deliveries

If the customer refuses delivery or doesn’t respond to the courier, return shipping fees may be deducted from any eligible refund.

Need Help?

If you have questions about your order, contact us anytime:

📧 sales@amsorganic.pk
📱 +92 321 4905841